How can we help?

Every piece is made to order, so it ships once production is complete. We email you when your order ships, and you can check its status in your account.

Delivery dates shown at checkout are estimates. Times can vary with production schedules, weather, customs clearance and carrier delays.

Shipping is calculated by weight and shown at checkout before you pay. Oversized pieces ship by specialist freight.

Tell us within 7 days of delivery. Include photos of the artwork, the packaging and the shipping label, and keep the original packaging until your claim is resolved.

Approved claims are repaired or replaced at no cost to you.

Every piece is made to order, so we can't accept returns or exchanges for a change of mind, or for a size, frame finish or artwork chosen in error.

If something isn't right, tell us. We review each case and may offer an exchange or a refund, less shipping.

Production begins soon after you order, so changes and cancellations are only possible before manufacturing starts. Contact us right away with your order number.

Works come as archival paper prints and gallery canvas. Paper prints use our Recessed Cap Frame™; canvas works go in floating frames, in wood and metal finishes.

Many works can be produced beyond the listed sizes. Send us the details and we'll confirm whether the piece can be made and what it costs.

Designers, architects and retailers get tiered member pricing of up to 30% off retail, custom sizing and project support.