Return & Refund Policy
Effective Date: 9 July 2026
At Artériel, every artwork is individually printed and handcrafted specifically for you. Because each piece is made to order, we are unable to accept returns or exchanges simply because of a change of mind or project revisions.
Our goal, however, is that every client is delighted with their purchase. If something isn't right, we will provide an exchange or refund your purchase (less shipping costs) based on the circumstances.
Made-to-Order Products
All Artériel products are custom made after an order is placed.
This includes:
- Fine art paper reproductions
- Canvas reproductions
- Custom framing
- Oversized artwork
- Commercial project orders
- Custom sizing
- Designer-selected frame finishes
Because these products are manufactured specifically for each customer, they cannot be restocked or resold.
Returns
We cannot accept returns or exchanges for:
- Change of mind
- Incorrect size selected
- Incorrect frame finish selected
- Incorrect artwork selected
- Color variations caused by monitor or device settings
- Natural variations in wood grain or finish
- Minor handcrafted characteristics that do not affect the quality of the product
We encourage customers to carefully review all order details before placing an order.
Damaged or Defective Products
Every piece is carefully inspected before shipment.
If your artwork arrives damaged or contains a manufacturing defect, please notify us within 7 days of delivery.
To assist our quality team, we may request:
- photographs of the packaging
- photographs of the shipping carton
- photographs of the artwork
- photographs of the damage
Please retain all original packaging until your claim has been resolved.
Our Resolution
Once approved, Artériel will, at its discretion:
- repair the artwork;
- replace the artwork;
- replace damaged framing components; or
- provide another mutually agreeable solution.
If a replacement is required, it will be produced and shipped as quickly as possible at no additional charge.
Shipping Damage
If damage occurred during transit, Artériel will work directly with the shipping carrier whenever possible to resolve the claim, minimizing inconvenience to you.
Order Changes
Because production begins soon after an order is received, changes or cancellations may only be possible before manufacturing has commenced.
If you need to modify an order, please contact us immediately.
Commercial & Trade Orders
Commercial, hospitality, healthcare, and trade projects may be subject to additional agreements governing approvals, freight, installation, replacements, and warranties.
Contact Us
If you have any concerns regarding your order, we encourage you to contact our Client Services team.
Email: customerservice@arteriel.com
Phone: 425-477-9604
We are committed to providing an exceptional experience from order through installation.